SDR work time and absence tracking
Know how many hours each SDR actually worked against what was expected — with weekends, public holidays and absences already taken out — without timesheets.
What's in it
Work hours
Account-wide working hours with per-SDR overrides.
Automatic work time
Time in the platform is tracked while the SDR works — no timesheet.
Work-time variance
Actual hours against expected hours, per SDR.
Absences
Vacation, sick leave and personal time recorded in one place.
Holiday-aware maths
Expected hours use working days: weekdays minus the country's public holidays.
Meetings per hour needs real hours
Five meetings from an SDR who worked 40 hours is not the same as five from one who worked 12. Without reliable hours, meetings per hour — the number behind capacity, pricing and fair pay — is a guess.
Hours without timesheets
Dialbrew tracks work time while SDRs work in the platform, against their configured work hours. The variance view shows actual against expected hours per SDR, so a manager sees who is under or over before it shows in the results.
How expected hours are calculated
- 1
Start from work hours
Account-wide hours, with per-SDR overrides.
- 2
Count working days
Weekdays only.
- 3
Remove public holidays
Using the account's country holiday calendar.
- 4
Remove absences
Vacation, sick leave and personal time.
- 5
Compare to actual
Tracked work time against what was expected.
A week with a public holiday doesn’t make an SDR look 20% behind.
Related: SDR capacity planning and sales performance management.