SMS and shared inbox for SDR teams
Text prospects from the lead with saved templates, handle replies and missed calls in one threaded inbox, and keep it all on the lead's timeline.
- Harbor GroupSounds good, send it over
- Alder ClinicsMissed call
- Tremont DentalCan we do Thursday?
- Bramley HealthThanks, received
Harbor Group · Sarah Cole
What's in it
SMS from the lead
Send a text from the same number the SDR calls from.
Reusable presets
Saved message templates for the texts SDRs send every day.
Threaded inbox
Replies arrive in one inbox, threaded per lead.
Missed calls
Inbound calls an SDR missed are flagged on the lead until handled.
One-off email
Send a one-off email to a lead as the SDR, logged on the timeline.
Same timeline
Texts, emails, calls and notes all land on the lead's activity log.
Texts and replies live on personal phones
A prospect says “text me the details”, or calls back while the SDR is on another call. If that happens on a personal phone, the next SDR who opens the lead never sees it.
Today
- Follow-up texts sent from personal phones
- Replies seen only by one SDR
- Missed call-backs forgotten
- The lead history has gaps
With Dialbrew
- Texts sent from the lead, on the business number
- Replies threaded per lead in one inbox
- Missed calls flagged on the lead until handled
- Every text, email, call and note on one timeline
Every channel on the lead
SDRs text using presets for the messages they send all day, and can send a one-off email from the lead. Whatever the channel, it lands on the lead’s activity log, so the history is complete whoever picks it up next.
This is conversational messaging from the lead, not bulk cold-email sequencing.
Related: outbound calling and the lead lifecycle.