Call recording and transcription for SDR teams
Record and transcribe SDR calls on the lead they belong to, A/B test call scripts, and hear how each client's message lands.
transcript
What's in it
Built-in VoIP calling
Account-level phone numbers assigned to SDRs, calls placed from the lead.
Recording and transcription
Calls are recorded and transcribed, stored with the call on the lead's activity log.
Call scripts and A/B tests
Keep the script per client project and test versions against each other.
Live activity feed
New calls, notes and bookings appear on the lead in real time for anyone viewing it.
Call metrics per client
Call activity rolls up per SDR and per client project, and shows in the client portal.
Call insight is stuck in the dialer
What prospects say on the phone — objections, competitor names, which message lands — is worth more than the meeting count. In most agencies it sits in a separate dialer, and getting it out means exporting and listening back by hand.
Today
- Recordings sit in a separate dialer
- Call notes typed into a sheet or CRM
- Reviewing a pitch means exporting calls
- Script choice is a matter of opinion
With Dialbrew
- Each recording and transcript is on the lead
- Calls, notes, SMS and the booking on one timeline
- Reviewing a client's pitch means opening its leads
- Script versions compared by meetings booked
Recordings and transcripts on the lead
SDRs call from the lead, and each call lands on its activity log with the recording and transcript, next to the notes, texts and any booking. Anyone viewing the lead sees new activity in real time.
A/B test call scripts per client
Call scripts live per client project, and script tests run two versions against each other. Every call is tied to a lead and its outcome, so you see which version turned into meetings. More on this in client playbooks.
What clients see
Clients see call activity and metrics for their project in the client portal. Recordings and transcripts stay internal to your team.
Related: the sales dialer and cold calling software.